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Comment by csdreamer7 | Hacker News Reader

Never heard of domain.com. If anyone wants a recommendation I use namecheap and have never had a problem. They are supporters of the EFF and Net Neutrality.

Edit: If you are going to downvote, state why. Namecheap is a good service for a good price and supports Internet freedom. When even GoDaddy was supporting SOPA Namecheap took a stand against SOPA.

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"Never had a problem" is not very convincing. I'm sure the vast majority of domain.com customers never had a problem either.

I use domain.com and had TONS of problem. I've never had any problem when buying from anything that is not domain.com (even if i had any, it wasn't as fucked up as domain.com's issues)

Namecheap online support is seriously kick-butt great. Only complaint is that they don't support Letsencrypt certificates with their web hosting plans.

Yeah, I noticed that. What did they used to charge before Letsencrypt? $20?

And yet, my experience with namecheap support was terrible.

Screwed up the glue on the main domain in use for email, and after a week they still hadn’t resolved it. I fixed it by moving elsewhere.

Edit: the lesson I learned from this was - don’t use a bargain basement company for one of your company’s most important assets.

I use Namecheap and I generally like them. However I was having a repeat issue for several months using them for DNS with DNSSEC enabled. Basically, validation would fail because they'd let their records expire and "forget" to resign them. I'd notice my domains failing to resolve, and had to manually create a new record and delete it to force all my records to be resigned. Support seemed clueless, and I stumbled across this workaround by accident.

I opened multiple support tickets with them, and each time the issue would re-appear in 1-3 months. Went on for probably a year or so and I was just about to move to a different DNS provider when it stopped happening.

My complaint is Namecheap bundles useless junk services with the domain for free the first year even though I never asked for them. Then come the second year, they charge you for it without sending any notifications about renewing those services as well. I have had this happen to me and it is really annoying since I had to argue with their support for a few days to get a refund

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