It is really incredible how low Apple has managed to drive people's expectations wrt keyboards. I feel like Thinkpad keyboards have gone steadily downhill since the ~2005 T4x series (I still use a T43 on a regular basis, and do side-to-side comparisons between it and newer machines). Macbook keyboards by comparison are nearly unusable, unergonomic garbage: key caps not shaped, linear action with very harsh bottoming, comically oversize trackpad that you always manage to accidentally press with your palm while typing, sharp edge case that pokes into your wrists. Typing on a Macbook is slow and results in pain halfway through the day. Even the bottom of the barrel Acer Aspire One with the flat key caps (again, a machine I actually own and regularly use and can make comparisons against) provides a better typing experience.
You could have stopped there.. The entire Apple Product line is the same way, Is it proof positive that Marketing Drives the world not quality, technology, or anything else.
Apple is all marketing and no substance
I think it would be correct to say that this is what Apple has slowly become. In the past, it was clearly innovative. The original Mac was incredibly innovative in 1984. The iPhone was innovative back in 2007. But Apple has not had a new idea in the last 10 years, and it has shifted from technology innovation to marketing. Nowadays, it lags in almost every segment, but it still has great marketing, and its reputation has not yet caught up with the sad reality of 2018.
Apple also has a mountain of cash. They could invest in innovative new technologies. But they won't. Partly that's because of the way Tim Cook's salary has been structured. Following a somewhat superficial and short-term understanding of the phrase "share-holder value", his pay is partly based on how much he can boost the stock price. And he's got no real incentive to engage in a massive R&D program, since the results would only pay off in the long run, after he had retired.
I'm currently using a MacBook Pro. I'd like to stick with Mac's, but that decision is very difficult to justify right now. For less money I could get a great Linux laptop.
Think of all the other technologies companies that are currently dwarfed by the iPhone's sales: Tesla, SpaceX, Blue Origin, Microsoft, Google, Netflix, etc etc. Are these all insignificant? Nope...
I think a big issue for me, and for others on here, is that we're no longer Apple's demographic. Their machines work for me still so I'm not in the same boat as most but Apple is now making computers for everyone, not just the creative professionals or developers. The things we don't care about (Touch Bar, for example) are things that I'm constantly hearing good things about from others. In my case, I actually love the TB because it's great for Final Cut and any other media tools I use.
Apple is the one company where "shareholder value" is not a driving factor.
I agree fully that the keyboards are hot garbage, though. I can type well on them, they're just painful over time due to the harshness you mention.
The 2016 made it so large that it was constantly reacting whilst typing. It was infuriating. I've almost never managed that on the 2015 or earlier models even though I would sometimes touch the touchpad whilst typing. I sold the '16 because of the broken keyboard - but the stupid touchpad and touchbar contributed to my hating the whole machine. Now on a 2015 again.
Even though Apple touchpads were the best I've always preferred a trackpoint to any touchpad, and their keyboards are leagues ahead of anything Apple. Mind even Thinkpad keyboards used to be better. Someone needs to figure out how to fit a Thinkpad keyboard and trackpoint into a Macbook Pro :)
There seem to be two kinds of typists: ones that rest their palms, and ones that hover their palms. If you hover, you will never encounter these issues. I rest my palms to the degree that any touchpad that is not recessed gets unintentional input. I also believe, based on personal experience, that the ergonomics of a pointing device are in general inversely proportional to the amount of hand/arm movement, so larger touchpads are going to be less ergonomic than smaller ones (a corollary is that touchpad gestures will give you RSI). Having three buttons for a pointing device is essential. Macbooks fail on all counts on these criteria. The closest to ideal touchpads that I have encountered are on the T4x/T6x series Thinkpads - 2" large and deeply recessed. Unfortunately they only have two buttons.
Smaller touchpads have always been more uncomfortable and harder to use for me.
Actually I think that Lenovo finally nailed the keyboard in 2017/2018. I think it's a lot better than even the venerable IBM Thinkpad keyboards. The travel/response feels a lot better to me.
What kills it for me is the rearrangement needed by going from 7 row (with web forward/back and a proper editing block), to 6 rows with keys jammed in wherever they can make a space.
If they had done the redesign of keycaps and backlighting, but kept 7 row, it would have been stellar...
Whether Macbook Pro or the extended iMac keyboard they seem designed to be nice to look at with no consideration of what they are like to actually type on.
I bought an external mechanical. "OK" is enough for when travelling or browsing.
IMO the keyboard and trackpad on the last last-gen MBP were as good or better than anything on the market. This is what makes the new ones even more of a heartbreaker to me. I don't want to buy a new computer and feel like it's a step down from what I was using before, especially such a precipitous drop for what was literally my favorite aspect of the old hardware. It also feels like a bad precedent, a move in a direction that I personally don't want any further moves to be made in. I've been using MBPs for so long and have generally been so happy with them. It sucks that I feel like something I've trusted for so long may be moving away from me, like being in what you thought was a great relationship, then getting dumped out of the blue.
Hardly, but then I don't say or even imply that by mentioning I bought an external mechanical. I bought it during my brief spell with the 2016 where I was especially disappointed by the keyboard. I still bought Apple even though the keyboard was a mark against. It fits with work and I prefer MacOS/*nix to Windows.
I've never been disappointed by Thinkpad keyboards, so it appears someone is able to make a laptop keyboard, the brand has received praise for the keyboard for decades. They (even the recently redesigned one that I see as a step backwards, mainly from poorer layout) are an order of magnitude above anything Apple has used in years. I've always been a bit surprised since my first Macbook years ago that they haven't been trying to surpass Thinkpad for "keyboard experience".
To me it seems that Apple should care highly about keyboards as they clearly care enough to be opinionated about many aspects of their products. They don't seem the least bit interested in anything but thinness in keyboards even on the iMac. The keyboard on my 2015 is OK, so is the keyboard on the iMac. Neither is good in my limited personal opinion, but OK enough for daily use.
That the new one felt worse, was surprisingly loud, and turned out to be ridiculously fragile in a normal environment is quite some achievement.
Keyboards always get pretty diverse opinions so I doubt we'll agree. Touchpads are much easier - Apple have always done consistently better than anyone until the '16 which became newly prone to false activations.
For instance, I have the Vimium plugin installed and I use the home row keys to navigate web pages. It's more efficient but clearly I'm asking for trouble by working this way, given the failure rate of the new keyboard.
Apple needs to go back to the drawing board and create an ergonomic keyboard with lots of focus group feedback from software engineers, writers, and content creators, and stop treating the MBP as if it's a consumption device (that's what the iPad is for).
Separately, there are do-it-yourself modifications to stick one onto e.g. a -30 model ThinkPad.
I've held off due to the circa $2000 price (it's been a tough winter, financially), one generation older tech stack, and still somewhat under-performant display. But I really hope to pick one up before they're gone. Even this ThinkPad "chicklet" keyboard I'm typing on doesn't compare.
I wish -- hope -- Lenovo might continue to include one such model in the lineup, each year (T25 -- 25 for twenty-fifth anniversary). For people who really rely on heavy -- and comfortable, fast, accurate, reliable -- use of the keyboard, there is no comparison.
My W520's keyboard is pretty fantastic. I just need something that travels better (doesn't have to be a "wafer") and has longer battery life.
Also, $900 vs $2,599+tax.