Exactly.

There is a similar phenomenon with hotels. Some hotels cater to people who pay with their own money, others to people on expense accounts.

The hotels that cater to people on expense accounts often have what appears to be terrible customer service, but that's only because the "guests" are not the customer, the accounts payable and event management groups are the customers.

Those users get great features they care about, like unified billing across multiple groups in multiple locations, &c &c.