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Comment by CountSessine | Hacker News Reader

I couldn't agree with this more! What really characterizes 'enterprise software' is that the people selecting and buying it are different people than the people who have to use it.

'enterprise software' is sold to stove-pipe organizations. It can be all sorts of awful for the people who actually have to use it, as long as the people making the purchasing decision come out of the deal looking good. The software vendor isn't set up to be able to iterate and improve based on customer feedback, and their customers aren't set up to be able to offer that feedback. Hence 'enterprise software' remains in a perpetual state of awfulness and anything good about it is purely accidental.

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Exactly.

There is a similar phenomenon with hotels. Some hotels cater to people who pay with their own money, others to people on expense accounts.

The hotels that cater to people on expense accounts often have what appears to be terrible customer service, but that's only because the "guests" are not the customer, the accounts payable and event management groups are the customers.

Those users get great features they care about, like unified billing across multiple groups in multiple locations, &c &c.

Can you specify which hotels are the ones that cater to people on expense accounts please? I've never heard this, but it makes sense and I'd like to avoid those hotels.

It used to be that you could apply "The Coffee Test:" When I started my career, the hotels that gave you free coffee (either in the room, or in the lobby) catered to people paying their own way. The hotels that made you call room service and order a $6 cup of instant, plus tip... They catered to corporations.

Nowadays almost everyone has some kind of instant coffee machine in the room. It could be that free WiFi is the new marker for quickly delineating one from the other.

Wifi and continental breakfast. At cheaper hotels, both will often be free.

In an interesting twist, while a free continental breakfast will often be significantly lower quality than a paid higher-end breakfast, I've found that the free wifi is almost always significantly better than the paid wifi.

In fact, many business hotels have tiered wifi plans. And they all suck, even their most expensive plans will be worse than the Motel 8 down the street.

Ok, but I'm still wondering which hotels are these corporate-friendly anti-consumer hotels. I haven't seen any hotels with non-free Wifi, and I've stayed at quite a few different big ones.

As for continental breakfast, sure it's not as good as some really good sit-down breakfast restaurant, but it's free and more importantly it's fast: you just go down to the lobby and either eat it there or grab some stuff and take it back to your room to munch on before you leave for the day. It's a big time-saver. Going to a separate restaurant and waiting for food to be made for you and delivered and then waiting and waiting and waiting for the waiter to bring you the check takes a lot of time.

Do you not live in the US?

Mariott-branded Mariott, such as the Courtyard. DoubleTree by Hilton. Generically, airport hotels.

Stayed at a Courtyard on HongKong just two weeks ago. Wifi was free.

Any hotel nicer than your average Sheraton (Weston, W Hotels, etc.) will not have free Wi-Fi. Sheratons might not even have free Wi-Fi. Where you have been staying seem like they'd be classified as "motels" (like a Best Western Express or whatever) not actual "hotels".

I tend to stay in the nicer class of hotels, and I can't remember the last time I paid for WiFi (though there often is a paid tier available with ostensibly better throughput, and sometimes there are restrictions on # of devices or such).

I think what you say is possibly true, but like other posters here I do not recall paying for wifi in recent years and I also stay at many different hotels. I have seen services where you can pay for better throughput or for a public IP. I wonder if perhaps I and the other posters are not being charged for wifi due to "status". That is, we have been flagged by the hotel chains as valuable customers and free wifi is a perk of that status. E.e. "platinum" status or similar.

Prove it.

I've been staying at places like Holiday Inn, Homewood Suites by Hilton, Country Inn & Suites, Courtyard, etc., which area all most certainly "hotels" and all of them have free Wifi.

At the Hyatt Regency Santa Clara, where I've stayed in the past, wifi wasn't free. I've heard that's changed but I haven't checked the website to confirm. Rooms are roughly 300USD/night.

I too have never stayed anywhere without free WiFi, and I travel for my work, thus I'm staying at corporate-approved hotels, for maybe 30-40 nights per year in various cities and hotel chains. And these aren't fancy hotels either, much cheaper than places I'd stay if I was on holiday enjoying myself.

The closest I've seen was a budget hotel where I stayed (not for work) after a huge party. The WiFi at that hotel was free, but it was heavily rate-limited and the rate-limits were lifted for a fee. You could use basic web pages, but Youtube wasn't possible without paying.

You said it yourself "these aren't fancy hotels" - that's the point. The better and fancier the hotel, the more you pay for the room, the less likely you are to get free wifi.

I've stayed in some nice hotels in the U.S. and in a wide variety of hotels internationally. The best "nice U.S. hotel wifi" would often rank around the average 3rd world "acceptable" hotel.

Backpacker hostels also generally have great free wifi.

Agree - 5 star hotels have the worst. Clunky, shitty, login procedures and laugh out loud ridiculous pricing models.

This is similar to the situation for tourist visas in various countries. The shittiest countries that you absolutely would never want to overstay in have the most difficult to obtain visas. I once got a visa to go to bangladesh - it was expensive, took 2 months to get, and I still had to bribe 2 different people when I got to dhaka airport to get through.

Also one of the reasons business laptops could get away with awful displays for such a long time.

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