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>"Microsoft Corp. says the criticism is overblown and reflects, in part, people's grumpiness with software updates."

Maybe because your approach to software updates is as intrusive and user-unfriendly as possible?

I have to switch my PC off at the mains to stop it from waking up at 3am, rebooting and losing everything I have open, installing updates and then not going back into hibernation.

I think it would take an hour to create a list of broken features with Skype. Denying wont help MS, alternatives will show up and people and business will move over. They could avoid this just by listening to the users, but instead they bullshit about it "criticism is overblown". Well done.

Anecdotal, but I'm definitely not in the "grumpiness" phase, it got so bad that my gf and I simply switched over to discord for everything after a very solid +5 years using Skype for pretty much everything.

I'm always always on the bleeding edge of software, and I'm still using Skype 7.59…