Hacker News Reader

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M lifetime threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today, but you can always ping me (tara@stripe.com))

View on HN

Tara as a forewarning gmail marked your message as spam in my inbox. I would expect a lot of people to have the same experience. Second the messaging is not clear if you are indeed offering a grandfather clause for existing customers you need to state that clearly. Using the term "included" is ambiguous and I interpreted it in the same manner as a tip being included on a check. (meaning we've already added it, not that we didn't charge you)

Appreciate the heads up, we definitely should have improved the email wording here. In case the email went to spam, there's also two notifications on this in the Dashboard -- check in your notifications section.

The email went to spam on all of my google hosted email accounts that are associated with a stripe account.

Reply on news.ycombinator.com