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(Engineering Manager at Stripe Billing) Ah - sorry about that, a last minute fix caused a bug. This is now fixed in production. Thank you so much for reporting!

Thanks for the update. Am I understanding the ACH payment flow correctly:

1) Send a user an invoice

2) The user copies the auto-generated bank details and manually initiates a transfer from their bank?

That's correct - if you want to learn more specifics, we wrote a guide which is available at https://stripe.com/docs/billing/invoices/reconciliation

Thank you for the link.

Two nits... 1) on Safari 11.0.3 on MacOS 10.13.3, clicking on the Documentation link in the upper right leads to an HTML file download, not a valid link; 2) couldn't find where you can customize the invoice design within the UI or the docs?

Hope to move away from Wave Accounting to Stripe invoice, once I can match the design... thanks!

Are you sure it's a charge and not a hold?

It was a (failed) charge.

same here