I am not fond of Google's censorship first philosophy, their willingness to push their own viewpoints (many times not backed by logic, reasoning or data), or the fact that they build platforms marketed for the users and than once these platforms hit scale they kill off the teams that took care of the users in favor of all-in monetization of any kind.
It is very sad what happened, but for a company with such a large monopoly in search and in online user-generated video I have expected better. I can see how this person would be furious if she lost nearly all of her income to a change with no way of fixing it.
To clarify, I also lost my highest grossing video to a copyright troll and YouTube ignored my support queries for 6 months before resolving it (about $400/mo lost in that time). They did not make any efforts to replace my lost income, and did not ban the copyright troll. I would have not been able to reach them to resolve it either if I just went through support. I had to send emails to support 3 times and than reach out on social media.
EDIT: And after a copyright troll steals your content, even if Google re-instates it the video seems to be lower in the search results. Being #1 for a search result is basically how you make money on YouTube if you aren't a YouTube personality. After several months of your content being removed it will lose several positions when it is visible in results again.
EDIT 2: http://youtube.com/devfactor
EDIT 3: Does anyone fear this is how large corporations in the "gig" economy will treat the people making them money in the future?
YouTube now treats creators as second rate citizens. It was definitely not like that when the platform was younger and still growing.
Many people make their living on YouTube, operating as a 1099 contractor similar to how many people are now making their living driving Lyft, Uber or similar services.
Once Uber and Lyft hit market saturation can we expect massive QoL declines for their drivers as well when the companies decide to pursue maximum profits since they no longer need market share?