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The idea is that if you don't get good service, you don't have to pay the tip. People whose incomes consist mainly of tips can make absolutely crazy amounts of money if they're good at their jobs and work hard. It's not for everyone but it works for some people. I wouldn't want to rely on being tipped out because I really don't have the personality for it.

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Yes they can. It is a mindset that says you will treat your clientele (they are not just customers) with the absolute highest service and consideration. Most people cannot get to this point.

I don't have the personality to do this - I am considered to be far too blunt and abrasive. Yet, even though I am this, I consider it extremely important to treat my clients in a manner that says that I will solve their problems and actually do this. None of this work ever involved tips, it was a part of the service that I thought necessary.

Depending on what establishment they're working at, they may be quite far from "absolutely crazy" amounts of money.

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