What I've always been taught is when you go into work, you cease to be a person, and become a thing. You have no dreams, desires, wants, emotions, or needs (You may be hired to project an emotion, but you're not to have any authentic emotions yourself). Your sole reason for existence is to provide the labor your employer is buying.

Your own loneliness is your sole responsibility. If you don't have the information you need to do your job that is your manager's responsibility to remedy, but their job stops the instant you have the tools you need to do yours.