Thanks for sharing this story. This is something I suspected and have actually complained to customer support about repeatedly (things are buried within menus of menus, strange link redirects that don't make sense, functionality that is not available to business owner accounts but is available to the supporting accountant-logins!!). These terrible patterns that keep users from more easily managing their books and the awful lobbying of congress to keep taxes complex are why I think people should actively boycott Intuit software.