What incentives? A 4 instead of 5 star rating, and maybe a $1-5 tip? For answering a question honestly?
I think your incentives are overstated. Excluding some kind of egregious slight, riders have very little influence over drivers.
I think your incentives are overstated. Excluding some kind of egregious slight, riders have very little influence over drivers.
Also, consider that sob stories confer tips too. Why not convince your customer that uber is abusing you, but you have nowhere else to go?
I suppose we are just arguing over anecdote; however, my point is that the simple preponderance of drivers is evidence that by and large they are indeed satisfied, as they report to me when I ask.
Not in the context of providing a professional service, it doesn't. When was the last time you tipped a waiter or waitress more for a sob story? People want to be catered to when they're paying for a service, and part of that is not having to worry about other people's negative emotions.
I love seeing college kids tip 25% at food trucks with their clover iPad or square terminal. First of all, there is no waiter or service, and secondly, the options presented are 18%, 20%, and 25% or something equally stupid. I'm always fascinated that these kids with no income have no problem hitting the 25% button...for nothing.
It's like the studies that show that poor people give a greater share of their income to charity.
> ...for nothing.
...for to pay someone who is working for them. The indirection of wage labor isn't enough of an excuse for me to not attempt to make sure the person who is working for me is compensated to my standard.
They get paid decently from the start.
"For a Harvard student, the median grade is an A- and for an Uber driver, anything below a 4.7 out of 5 average rating from passengers spells trouble. Or, as one driver memorably puts it on Uber People, a popular web forum for rideshare drivers: “4.6 is [a] death zone.”"
As for finding out what Uber drivers actually think, you can google "uber driver forum." A unionization vote was called in one of those forums, and something like 96% of the drivers voted yes. Not a sign that they're happy with their lot, not at all.