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You're right. That was too sweeping, in fairness. I've edited in 'good software products'; that record is categorically abysmal. IBM makes amazing mainframes and physical technical systems, and conducts some fascinating cutting-edge research, and even built really effective punch-card machines for use within Nazi concentration camps. (https://en.wikipedia.org/wiki/IBM_and_the_Holocaust)

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If only they could run a payroll system as effectively as they can run a genocide.

You're mistakenly conflating IBM's consulting business with the rest of their current technology, both hardware and software.

No, IBM has conflated their consulting service with the rest of their technology by running under the same brand name.

If they want the benefits of sharing that brand between operations then they deserve the negatives that come along with it.

No, IBM has not done that. IBM Global Business Services and IBM Global Technical are their own business units.

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