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I don't think that shows the futility of SLAs. If their actual uptime was 99.991%, they'd have met their SLA but still paid a fortune in credits for the 0.009% downtime that did occur.

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That's not... That's not how any of those contracts are written

I don't understand what you mean. Can you elaborate?

SLAs usually pay nothing if the downtime is less than allowed.

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