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Based on what exactly?

Based on a previous experience being in their sales funnel and speaking to their reps at re:Invent.

They have an incredible product that I can't live without, it's just incredibly painful trying to actually pay them money for something.

Honestly, I think their real play here is getting community contributions to fix stuff that's very broken and also to edge out Siren Solutions. SearchGuard, Kibi and Sentinl are all _very_ good tools.

I'm sorry to hear it was painful to pay us...I wish that wasn't the case.

If you want, I'd be happy to talk more about it so that we can understand where we can improve. Feel free to email me tyler.hannan<at>elastic.co

<disclaimer: I work at Elastic in Developer Relations>

Not OP. One reason i find it is hard to pay you is because there is no way to buy your product without talking to someone. The pricing is not listed anywhere on your website.

That changed Jan 1 while were in the middle of figuring out what we were going to pay them -- then some X-Pack features disappeared from the "Gold" plan and the cost they quoted us was _way up_ from what we were evaluating.

There actually still is a pricing page somewhere on the site, but you have to dig for it, and I don't think it's correct anymore.

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