I got counterfeit Hill's Science Diet cat food from Amazon. Their customer service reps refunded me but seemingly did not care whatsoever about the counterfeiting issue. Amazon's value as a marketplace dwindles to me day by day as they don't seem to want to deal with any problems (like counterfeiting) that would require skilled human resources without automation leverage in the short-term. I see where they're going from a strategic standpoint but it makes me do a lot less business than I otherwise would with them.

Yeah, given my experience with Amazon purchases over the past year or so, I'm really hesitant to buy any food or dietary products from them, for me or for my dog.