Being well-received by consumers doesn't have much to do with business success, in the broadband market.

Perhaps it's a matter of low bars, but Google's customer service and general reception definitely was far superior to, e.g., Comcast's.

The issues Fiber ran into were more about taking on entrenched monopolists, and not general uptake or customer dissatisfaction.

Fiber no longer makes sense. The cost of laying cables is extremely high and 5g wireless is on pace to deliver similar speeds without the same costs. Google reallocated resources to wireless when they reduced them for fiber.

I can understand that, my anecdotal experience with AT&T fiber when they rolled out was that they dug up half the curb in front on my driveway and left a trench covered with a unsecured piece of 2 inch plywood for almost 3 months. They blocked half my driveway and gave me no notice or contact info. I'm not even one of their customers, it's just their box happened to be in front of my house.

Yea I was not happy, and insulted when service rolled out and their rep only offered me 5% discount to make up for construction.

Sure, but this not what OP said.