We just quit WeWork (WeWork Transbay in SOMA) because of the noise. I think most people don't realize that the hot desk area is supposed to be a quiet area. I repeatedly told the community managers to make sure people know that, but they didn't do anything about it.
At one point, there was even a family with 2 small kids eating lunch there.
Also for 1-2 months half of the tables didn't have a power outlet because they had to remove the extension cords (security reasons) and had to wait until they could install the cords below the floor.And they didn't even offer a discount or something in return. Neither did they inform the customers how long and why this is happening - I had to go up to them and ask. How can this happen?
For a business where operational excellence and customer support must be stellar, they are not doing a very good job. And don't get me started on their software. And we've tried out 3 locations in SF, with similar experiences.
Maybe it's different in other cities.