- I leave my last employer on July 21, 2017
- My old employer rols me off system on last day of July 2017
- On June 2017, they switch HR providers from TriNET to Namely and now the payment processor is Discovery Benefits and the Dental/Vision are now in Guardian. (So it went from Aetna to Aetna/Guardian and two other companies).
Since my wife is high-risk and I have thyroid issues, our best bet was COBRA ($1,000 / mo) because the new startup I joined did not offer group health coverage.
What followed next was this:
- The HR person who was handling my COBRA papers left during all of this. Switched jobs.
- Thanksgiving break
- Weeks of "the system will update this weekend with your information."
- "They were suppose to process your dental, but they never did"
My wife and I tried using our new AETNA IDs once we had gotten them and they still told us that it did not work. I had to have an expensive thyroid blood test pushed back. Multiple dentist appointments postponed. Everything.
FINALLY, once I got my SSN and ID for my coverage on AETNA, I had to pay back premiums all the way back to August 2017 just to keep using my coverage. So that's $4,000 USD for services I could not essentially render. $4000 of my hard-earned money. Gone. For nothing -- basically.
They had the gall to tell me (AETNA did) "Sir, if you paid for anything out of pocket during the time of your retroactive coverage, we can pay you back any cost you incurred."
The whole reason we get insurance is to avoid those high prices.
I'm so spent. I'm not an angry man but these health insurance companies really drove it home for me.
I feel taken advantaged of and it really stinks.