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>for example a ratio of 1 full time CSR (customer services representative) per 1000 users, not the 1 per 20k or worse they are currently trying to do

Hey, that's the Mastodon model! Relatively small independent servers with own admin/moderator teams responsible only for their own servers. That's scalable moderation.

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Aren't those more like a maintenance team? While they are moderators, keep the server running and use it themselves, they don't specifically responsible for the posts on their server.

Mastodon has moderation tools[1] that allow administrators of a server to restrict not just users on their own server, but also how other users in the Fediverse can interact with their users. Users can also report content.

[1]: https://github.com/tootsuite/documentation/blob/7f81350fe4fe...

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