That they can pay hourlies (as well as the highlighted managers) well above industry average and still manage to make a profit undercuts the argument that companies in the service industry need _cheap_ labor to survive.

It's the companies who want to milk dry the American worker who cry wolf at the thought of having to pay Americans a decent wage. There are millions of people who have left the labor force because their wages have been undercut.

I think there is a significant pool of willing workers willing to work for the right wages --they may need some assistance in getting back to being productive workers, but I think industry owes them that after decades of neoliberal policies outsourcing and shipping jobs overseas.