Companies have been trying to reinvent the grocery store for decades now. What can be done has already been done, and now they are trying to alter the way their customers shop. Guess what! That doesn't work.
This experiment will end badly for WF.
Companies have been trying to reinvent the grocery store for decades now. What can be done has already been done, and now they are trying to alter the way their customers shop. Guess what! That doesn't work.
This experiment will end badly for WF.
You've got it completely backwards - this new policy is designed for you - the goal is to ensure they always keep product in stock, and the "holes" are a forcing function. Previously WF would just put something else in place, thereby reducing the pressure to restock. Now, the goal is to quickly as possible, ensure they have everything available.
Trying to get consumers to change their grocery shopping habits never works.
This empty shelves thing is enough of a thing that it seems like it's not really working.
And empty shelves sends such a terrible message to everybody who encounters them that I question the wisdom of who picked that as a "forcing function." Whenever I see that in a store, it just reeks of failure and decay.
Alternatively, if staff can glance at a shelf and know what to reorder more easily and customers know exactly where to find something every time, that seems like a win for you and them.