The courtyard garden the inn is built around is absolutely stunning, and the hot springs were the best out of all the ryokans we stayed at in Japan. The best part though is the hotel is actively managed and operated by the family - these wonderful people will meet you at the door.
There is concern about the future of the hotel, as the son who was assumed to take on ownership of the inn passed away suddenly, leaving the responsibility to the adult daughter. She's seems exceptionally capable (not to mention is incredibly pleasant), but she is unmarried/childless and seems unsure of her desire to marry or assume ownership of the inn. Clearly it would not be the same if the business continued on operated by someone outside the family.
I highly recommend watching this short film about the situation: https://vimeo.com/114879061
edit: replaced "bloodline" with "family" as I've been told Japanese culture resolves bloodline continuity issues via adult adoption.