Uber the company may have been egregious in many ways, but along with Lyft and the iPhone and their interpretation of the TLC laws they were able to bring competition to a much needed market and displace the old monopoly that taxi owners had. Which by the way, were much worse on their employees than Uber ever was.
It's also important to note that the experience of using Uber/Lyft is much better than a taxi: 1. You can get back lost items 2. You have some idea that the driver picking you up is professional 3. You have recourse against a bad ride 4. Likewise, it's a two way street, as a rider the driver now also knows that you are going to act appropriately 5. Convenience of being picked up where you are 6. Convenience of not having to explain how to get a to place that isn't often frequented by taxis 7. Convenience of never having to take your wallet out 8. Overall better quality cars, both in terms of comfort and safety since they are newer and more well maintained
But "destroying the taxi cartels" wasn't a good thing, because it replaced an imaginary taxi mafia (that supposedly spanned cities) with a single taxi mafioso that's a global corporation. Uber tried to paint itself as an underdog fighting the establishment, but the truth is that in this battle, it's Uber who was the only large player. That's how they won, too - they could strategically allocate funds to beat taxi networks on a city-by-city basis.
I'm not going to defend all taxis. I happen to live in a place with nice cabs, but I've heard plenty of horror stories from elsewhere. But - ironically, as I warned years ago, back before Uber was a frequent guest of newspaper headlines, but right about time when their rotten-to-the-core culture became visible in their dishonest and unethical behavior - this is a story of unleashing a monster. We should have slain it long time ago, before it got the chance to grow. Alas, here we are.
This is simply bullshit, through and through. Uber, at best, is just a middleman that provides billing services. Those performing the service are local corporations that are free to pick whichever billing service they want. In fact, after Uber started to cover my region the local cab companies were quick to setup a competing service. With them, other multinational ridesharing services started covering my region as well. In two occasions I took a ride whose driver stated he also worked through two Uber competitors.
This is a huge improvement over the old cartel system.
That's the bullshit they try to sell to the taxmen. It isn't how it works in reality, though.