Huh I had quite a miserable time with Project Fi customer service. Phone calls, emails and chat failed to resolve my issue. Only after countless Tweets / Reddit posts / Official Google product support forum posts that went on for nearly a week did I get lucky and finally talk to someone who could help me.[1]

They gave me $50 off a month's bill at the end of all of it but it was such a frustrating ordeal. You couldn't pay me $500 to do it all over again. Their customer service is a joke. After spending time on their product support forums, I was far from alone.

[1] http://www.netinstructions.com/what-the-heck-google-my-proje...

Google in general has become pretty amazing at customer service. You can get someone competent on the phone 24-7 for Home also.