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Comment by amelius | Hacker News Reader

Their lack of customer service makes me cringe at the idea of paying through them.

Eh, it's just a way to get your existing CC information to existing payment gateways without having to re-enter it. If you have a problem you would contact the company you're trying to pay or your credit card issuer, not Google. Pretty much like Apple Pay.

For the only Google service I pay for (Project Fi), customer service is stellar.

Google in general has become pretty amazing at customer service. You can get someone competent on the phone 24-7 for Home also.

Yeah I think we can conclude that they are good at customer service if you are paying for the product.

Good luck getting your blocked GMail unblocked if you weren't lucky enough to have the blog post detailing your story go viral.

Huh I had quite a miserable time with Project Fi customer service. Phone calls, emails and chat failed to resolve my issue. Only after countless Tweets / Reddit posts / Official Google product support forum posts that went on for nearly a week did I get lucky and finally talk to someone who could help me.[1]

They gave me $50 off a month's bill at the end of all of it but it was such a frustrating ordeal. You couldn't pay me $500 to do it all over again. Their customer service is a joke. After spending time on their product support forums, I was far from alone.

[1] http://www.netinstructions.com/what-the-heck-google-my-proje...

Never needed customer service for Android Pay or Wallet, but Google Express has excellent customer service.

Surely in most cases you'd be contacting you bank for support though, not Google?

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