Prgmr.com has been participating on the Slack channel this article mentions. Being able to share notes gleaned from reaching out to vendors and sort through the information and mitigations for Spectre and Meltdown has been a huge help.
https://twitter.com/prgmrcom/status/949023633581592576
Following up to @scaleway on Twitter in the same manner would hopefully work out.
I've sent you an email with a bit of elaboration on this.
By and large our customers know what they're doing. That lets us provide IRC and email-based support that has been described more as working with a colleague than interacting with a vendor. This can be helpful when, for example, a user self-hosting email receives a complaint or has a delivery issue.
Most of the time though we just get out of the way and let you work on your VPS.
1: https://wiki.prgmr.com/mediawiki/index.php/Management_Consol...