Additionally, of course, by adding BCH all of a sudden they may have triggered a bank run on themselves since so many people potentially wanted to move their BCH out or cash out. Not to mention that by nature of the fork, value was created out of the existing BTC holdings so there would not necessarily be fiat funds to back up those amounts, only the BTC amounts.
I think the combination of these factors have led to delays and payout limbo.
Note: Not blaming BCH for their problems here - perhaps more Coinbase themselves in the way they handled the new asset.