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I am in a similar but pretty worse scenario, unable to withdraw a lot of funds and id is expired, waiting for renewal.

Have you considered having an attorney send them a letter of demand?

Wouldn't it be cheaper for him to just wait for his new ID to arrive so he can get verified?

You're right but if that fails (as it has in my case) what then? How much support is reasonable to expect from a company that holds your money?