> This does nothing to compensate or win back the trust of customers like me.
What is it that you want Apple to do to make you personally feel better?
What is it that you want Apple to do to make you personally feel better?
Trustworthiness aside, Apple as a hardware company has made many questionable choices that makes me rethink purchasing their hardware. (headphone jack and the touch bar being the most egregious) I don't think I'll be getting the next macbook if these don't get addressed.
This response makes sense. They screwed up communicating the issue of battery life to the masses that apparently don't know batteries wear out. They're fixing it, they're biting into their revenue with a mea culpa price cut, and they're making the OS more communicative of this nuance of phone performance.
That has never happened before, there was no precedent for that, and no way of knowing it was a battery issue. The only solution for most people was buying a new phone.
While Apple always eventually gets to the right response, they can sometimes take too long to do so. In the case of these iPhone batteries, I think Apple's response was relatively timely.
But there have been cases where well known problems took over a year to acknowledge and remedy (like the early 2011 15" Macbook Pro GPU problems).
But even then, my comment is only with respect to the response being timely relative to the problem becoming publicly known.
If you take a cynical view that Apple knew what the side effects were a year ago when they released the software update but chose not to disclose it in the release notes, then the response was not timely.
Of course, what people want is free iPhones. Apple isn’t going to do it just because it’s what everyone wants.
To be fair: what do you expect from Apple? Power to the power users? Because that’s not happening.
On top of that, the iPhone 7, 8, and X make it significantly more difficult and cumbersome to replace the battery. See the iFixit guides. Even with the iPhone 6 you need special screwdrivers and tools.