a) you spy on your guests
b) you cross reference with other data sets without your guests knowing
c) you do this for improved revenue
I'll make sure I never eat at restaurants using Tock. Good look seting up proper opt-in once you serve EU guests after May 2018.
b)Yes, enriching the data is a key part of our offering but we are very transparent in our data practices and take this job very seriously.
https://www.exploretock.com/terms https://www.exploretock.com/privacy
c) Improved revenue comes with increased visit and spend, that happens only if the customers get a great experience.
The practice of taking notes is something that every restaurant is doing. What we make sure is that they capture only the necessary information. Every customer controls their public information through their profile page and can choose to remove it if needed.