My neighbor has an identical twin and one day his twin came visiting, but I had no idea he was coming. He was standing in front of our intercom that’s been broken for years looking bewildered when I got home from work, and since I’d heard about my neighbor’s identical twin before it didn’t take me long to piece together what was going on, even though I’d never met this guy before and I had no idea he was going to be there.
Pretty sad if you ask me, and - perhaps - it will never get better as it is tougher to tell a person by their voice rather than their looks.
And in any case, remember children: biometric data is user id and not password!
If that is the company's claim then certainly it was a failure.
If the HSBC voice ID has a similar failure rate for random voices than it is as secure?