archaic legacy systems = paper and Windows XP.
What they should be doing is testing in a single location first to get the kinks on the system out and define facility needs, then expanding to 10 and then moving to roll outs by region. None of the problems that they have experienced should have made it past 6 months.
I'm starting to think that it's purposefully incompetent people at the top that are causing problems, because without a doubt I could have run this program better but I'm pretty sure I couldn't get the job because I don't have a bachelor's.