I bet you also use GIMP because you never understood how Photoshop is superior, right? sigh
Open-source software is definitely inferior, why people keep ignoring this obvious fact?
Open-source software is definitely inferior, why people keep ignoring this obvious fact?
But that doesn't make them inferior, because user-interface consistency and ease of use are not the only metrics used in the real world to select software by.
When we factor in things like support, we have to consider not only cost, but also metrics like its quality and performance/price. If I had a dollar for every support ticket that got ignored for months or years... For community support, that can be fine, but when you are paying maintenance, that's unforgivable.
The other day saw a comment on HN on how to best get signal as a customer. IIRC was something like IM < e-mail < phone < real-life. Did you try phone as a follow-up?