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Same

Unfortunately if you want timely support from cb you have to behave kind of unsavory.

Look up their higher level staff on LinkedIn, then email them. You can also do some creative Google searches to find their personal email and contact them there.

Contact them and they will transfer you to priority people who can actually do stuff.

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This is rough. I've run into a lot of people who have been locked out of their accounts, with the same kind of vague "specialist working on it" message being copy pasted over and over into support message. Hopefully I can contact someone under the valid pretext of asking about "all of us." It's concerning.

You can also submit a complaint to the CFPB. I did this and got my money back within a week.

I have done this. I will suggest the same process to others who have been locked out despite providing positive identification.

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