Apple feels like a hot mess right now. I spilled water into my wired keyboard, so they gave me a wireless one. The volume controls on it don't work. No magic combination of the Function key and F11 and F12 (I think? It's not in front of me) would work. The keyboard viewer showed a big blank. Plugging it in and turning off the wireless feature did nothing.
I stuffed it into a desk drawer, and stole one from the desk of a departed coworker. If I spill water in that, I might ask them to order me another wired one, if Apple still bothers making them.
I know it's a small thing. But reaching over to my laptop to adjust the volume, or hunting for it with my mouse is annoying. It's one small papercut out of many.