>> sorry to hear you feel this way! [..]
>> [..]
When I first read the quote, I thought "that's nice of webpack". Then I saw this:
> The greatest power you have for haters or trolls is love.
I would not call someone saying "fuck webpack" a hater or a troll, I would call them a frustrated user. OTOH, you can turn a frustrated user into a hater or a troll by dismissing their concerns or by trying to shift the blame onto them by calling them rude.
Venting your frustration is an absolutely understandable behaviour when faced with unintuitive software, especially for users who don't understand what they're using (including software developers!) - they're in a position of lesser power, feel helpless, and need an outlet to express this. No developer should be taking these expressions as a personal attack, nor belittling it as rude or trolling.
Because of this, I saw the original quoted interaction in a new light - upon a second look, it is a bit unsubstantial, bordering on virtue-signalling. A proper quote that actually indicates caring about your users, would include responding to a specific problem from a very frustrated user, by actually fixing the issue. Not just saying nice words.