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Comment by madaxe_again | Hacker News Reader

Fine for you and me, maybe, but a decade ago I acquired iPads for my mother and grandfather, as the constant windows support calls were maddening.

Over the last six weeks it’s felt like 2008 again - “no, I don’t know why they did that. Yes, it’s different. No, no reason”.

I’m not averse to change, but they’ve shifted bits of UI that habitual users relied upon, and done things are really inobvious to a neophyte - try getting your non-tech relative to save a pdf from safari on iOS - and as a corollary - power touch has given rise to a slew of blind mystery interaction. It’s just not as thoughtful as it was.

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I don't begrudge occasional UI tidy ups, since cruft accumulates (eg Office 2000 menus!) but this seems like a perfect opportunity for adding help to Siri or Google Assistant (plus they've got a head start given their contextual knowledge).

Then it's a matter of encouraging grannies and other tech illiterates to ask the obvious questions to the tool in front of them: "Where did the button to save episodes go?"

You cite Office 2000 as an example of bad UI but honestly it's far easier to find stuff in menus if you're not sure where it is the having to hunt through the Ribbon bar for an icon that looks vaguely right to what you want. And sometimes the Ribbon bar just hides stuff completely if the Window isn't wide enough.

The thing with menu driven interfaces is while they're ugly, they do make functions discoverable. You don't need to remember what icon you want nor where it is, you just need to remember it is in the menu.

From a personal perspective, I still find myself hunting for common functions in Office even after years of using the Ribbon bar. I've found that to be the single handed biggest productivity killer to Office

Apple's claim to fame was always that "grannies and other tech illiterates" could use their stuff without having to go to any help resource. Apple has lost its advantage there. Good luck getting many of them to talk to their phones.

For example, my wife, my daughter, and my sister are all really smart but not tech savvy. They love Apple, but the "upgrade" to iOS 11 is bothering them quite a bit. (Too bad Android isn't any better.)

My mom is still on Windows. She hates Windows 10 and really misses XP, but she can get by OK without too much help. She's 84. I'm thankful she never went to Apple, frankly. She would never talk to a computer. That is in the ridiculous range for her.

yup, 11 is the thing of nightmares

I had to do an internet search to find out that the Airplay selection on my phone was now the two squiggles on the upper right of the music icon on the control panel. Not too obvious when you’re trying to redirect YouTube.

If it helps you, I’ve felt similarly bitten by the Podcasts UI changes and have found solace in Overcast as a great replacement; free with a paid option.

Overcast is a great app. Smart Speed is awesome, syncing between devices works perfectly - something Apple hasn't gotten right in 6 years -, playlists are logical, and it works better with the Bluetooth controls in my car.

I when with Pocketcasts. For one thing, they haven’t explicitly said they don’t want my money, like Marco Arment has said. For another thing, i like the interface better.

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