Interesting read. Sounds like some inefficient government bodies grappling with complicated software that they dropped tons of money on without fully understanding. And now they're using the insights from that software in a way that doesn't work well. That reflects more poorly on the police depts than Palantir.

For everyone's sake, I hope police are able to use data within reason to do their jobs better. That will either involve police depts getting smarter about spending on/using software, Palantir getting more user-friendly, or a company focused on doing this well specifically for police departments disrupting Palantir... all of these are good things which I hope happen in due time.

Also,

> "Palantir’s customers must rely on software that only the company itself can secure, upgrade, and maintain."

This is a weird thing to include. Were they hoping for open source?