At the risk of driving further off topic, but AMZL delivery people being confused and/or unable to get into my building mailroom has been a particular nightmare the last few deliveries for me, too.

I appreciate they are trying to be more strict in their deliveries than in the past and want to try to lose fewer packages than they used to, but the tools at their disposal to handle this (versus UPS, FedEx, and USPS) are woefully under-developed. The web form to respond to delivery failures doesn't have enough options (and is very suburb focused at that), and at this point I would almost prefer a pickup location option and just pickup things from some equivalent of a UPS Store or Post Office.

Maybe they could put Amazon Lockers in Whole Foods or something?

(I guess to end somewhat on topic: the mailroom issue is precisely why Amazon Key wouldn't work for me. It seems like a far more suburban solution to the problem.)