If you have any issues with your bill, let us know and we'll happily look into it. But I'd rather work with you to figure out what went on and get it fixed for you!
Really hoping for a similar experience with Postgres.
In fact, they are even proactive to the point where they come back and transparently have offered credits once their bills get fully baked.
We had a launch loop happen when an AWS EC2 API went bonkers and so we couldnt query number of running instances, so our balancer logic thought it had none and launched thousands of machines... didnt cost a penny.
Maybe it was solved and I need to build a new instance from snapshot to reclaim the space as an engine upgrade might not have done it. shrug I'll wait for the team to get back to me.