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Grandparent isn't trying to condone the practice of berating employees but to demonstrate how Apple under Steve Jobs would've been much more likely to catch these kinds of screwups before production and much less likely to tolerate them once they occurred. The means of correction are less important than the standard of quality which was effectively enforced.

I don't think that's what he's saying, but c'mon; it's a pretty dumb mistake. QA should be hauled in as well.

So against we have Brian Goldman, MD. And for, we have Steve Jobs, Bill Gates, and pretty much every other tech/entrepreneur darling of the 20th century. I'm pretty sure the results speak for themselves here.

I don't think firing people is berating.

This is pretty unforgivable. It's like ok great, I'm paying 50 people to make an app and NONE OF THEM EVEN USED IT?!

He is not condoning it just mentioning how under Jobs this would have been a big deal.

I don't think Job's way was a good way, but it's certainly better than whatever the hell they are doing now.