Exactly my thoughts, when people say they have a great work life balance at their enterprise IT company, it’s at the cost of some cheap labour outsourced somewhere.
When you buy cheap cloths at Walmart or even at the brands, just have a look at the tag. Your luxury is at the cost of cheap wage slave labour or a child labour in a third world country.
The new trend is 100% US based customer support. These are the very companies which cheaply outsourced customer support to start with.