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DO NOT, I repeat, DO NOT host serious applications on Hetzner. Firstly, their equipment is incredibly unreliable. It happened three times to me that their server stopped responding due to hardware failures. Secondly, their support (especially their support website) is beyond awful, hard to get, and sometimes even arrogant over the phone.

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I have the exact opposite experience. I have only used their support once, but it was great. One of my servers had hardware issue (unable to access half of RAM), and less than hour after first contacting them via website they had moved drives to another, identical machine and everything was running fine (and most of that time was spent waiting for my responses).

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