When people tell me they don't "get" Bitcoin, this is exactly the sort of thing I have been looking for to try to explain it. Yes, it has problems and is still maturing, but no one can inexplicably just off your bank account like this.
2) Talk with the few layers in Bay Area. I believe there is a class-action lawsuit brewing and they just need more voices to add. I seen ad/clicked and read through but somehow unable to find it now :( I am sure calling few lawyers that deal with class actions (Law firm from PayPal lawsuit?) will help you guide through the right direction.
Good luck.
https://en.wikipedia.org/wiki/Mt._Gox
"Mt. Gox announced that approximately 850,000 bitcoins belonging to customers and the company were missing and likely stolen, an amount valued at more than $450 million at the time"