So they've rediscovered "knowing and helping your customers", instead of just seeing them as a number spit out by a computer. Awesome!
Kids were borrowing for 4H animals, buying their first car, planting a field using dad's tools and paying those loans back promptly. All of that has gone away, but is being rediscovered.
FICO scores are far from perfect but it's the best system banks could come up with so far. All large banks are in the business to make money. If someone comes with better risk measures that can increase lending and keep risk low, they'd happily adapt it.
The big problem with replacing FICO is that new methods based on machine learning often exhibit some form of racial bias which can cause huge fines by the CFPB. So banks try to avoid any new techniques until they can be certain that the system doesn't bias towards certain groups.
That said, these are small business loans, which is an area where advise would presumably be a lot more welcome than on a mortgage.
Investors/advisors with free advice are abundant.
Just remember it's worth what you paid for it 99% of the time.