"Have a Clearly Defined Leader: Everyone knows ... Tony Hsieh is the leader of Zappos"
I'm not sure but I may have heard of Zappos, I don't know what it does and I certainly never heard of Tony Hsieh.
I'm not sure but I may have heard of Zappos, I don't know what it does and I certainly never heard of Tony Hsieh.
Have a clearly defined leader that is not an idiot.
Having a clearly defined leader that is an idiot has the opposite effect. The order of excellence in companies goes: brilliant leader, well managed group, idiot-narcissist in charge (in decreasing order of successfulness).