It seems that we are locked into a spiral in which poor human performance begets automation, which worsens human performance, which begets increasing automation. The pattern is common to our time but is acute in aviation. Air France 447 was a case in point. - William Langewiesche, 'The Human Factor: Should Airplanes be Flying Themselves?', Vanity Fair, October 2014
Eventually mean/median system performance deteriorates as more and more pure slack and redundancy needs to be built in at all levels to make up for the irreversibly fragile nature of the system. The business cycle is an oscillation between efficient fragility and robust inefficiency. Over the course of successive cycles, both poles of this oscillation get worse which leads to median/mean system performance falling rapidly at the same time that the tails deteriorate due to the increased illegibility of the automated system to the human operator. - Ashwin Parameswaran (2012)
... from my fortune clone @ http://github.com/globalcitizen/taoup