I manage several GSuite accounts. The tech support staff is friendly and helpful, but if the problem is outside their list of known issues or current outages, they're basically useless. They aren't developers and they have no access to investigate underlying system data/logs, let alone resolve anything.

...and that's where the true problem with Google is. There's no mechanism to report/escalate a well-defined and reproducible technical bug - even as a technical sysadmin with a paid account. ...and if a data issue only impacts a small number of people, it'll never get fixed.

The GSuite forums are bombarded with usability questions, and real tech issues are given the old "let's see which FAQ I can post to get some karma" response.

Calling the help desk might get the issue escalated, but it's far far more time consuming than if I could just put a normal bug report together with a screenshot.