This is a great example of how not to interact with customers.
Telling a customer who's been waiting on a feature for over a year to relax is just insulting.
I picked Fastmail due to their excellent support reputation, you all could learn from them!
Telling a customer who's been waiting on a feature for over a year to relax is just insulting.
I picked Fastmail due to their excellent support reputation, you all could learn from them!
I remember reading that they have committed to letting you download all you data from all their properties, and the list on that page is certainly long, but I can't tell if it's complete.
And honestly, e-mail is not only about communication but also about archiving of data, and what good is an archive if you can't even get the data out of it when you need it? I've been a Protonmail premium subscriber and I would have loved to stay on their service, but the fact of not being able to get my e-mails out of there in case I needed them made it totally unsuitable as a business e-mail account.
Keep in mind that pretty much everything is more complex with encrypted email, and that includes import and export. It will be done as soon as we can manage.
Furthermore, even though PM keeps user emails in encrypted form, virtually all of those emails are unencrypted on one or more servers related to the recipients of those emails. So unfortunately, the encryption is less valuable than we would like.